Terms of use

Before signing the agreement, you should carefully read the general terms and conditions of agreement, the service-specific terms and conditions, and the price list. Using this service you can download calling minutes using your net bank or Visa card.

  • The general terms and conditions of agreement are applied to all services provided by the Boor Communications Oy Company.
  • The service-specific terms and conditions are applied in addition to the general terms and conditions of agreement.
  • User instructions describe, among other things, the introduction of the service, its use and also fault situations and their solutions.

All the said terms, conditions and instructions are applied when services are provided to a consumer who primarily uses the services for other than business purposes. The terms, conditions and instructions are available from Boor Communications Oy Company, its customer service and its website. Further information regarding the services is available from the Boor Communications Oy.

The general terms and conditions of agreement for services extend from conclusion of the agreement to delivery of the service, its use and restrictions to use, fault situations, amendments to the agreement and termination of the agreement. In particular, the key points of the terms and conditions of agreement described below have a material impact on the position of the customer and/or user of the service.

 

1.1 Call plan descriptions

Boor Communication Oy offers affordable international and local calls. All contracts are valid until further notice. Service works in a way that Boor Communications Oy offers they’re customers international and local calls in exchange for deposit.

Basic Home: That works like the normal prepaid. Customer receives minutes to landlines as much as he/she has paid in advance. This works from home landlines only.

Basic Mobile: That works like the normal prepaid. Customer receives minutes to mobile phones as much as he/she has paid in advance. Customer has to use the Boor Communications access number 09315931590. This works from mobile phone only. In case the customer doesn’t use the access number or doesn’t register their contract Boor Communication Oy is not liable for any possible bills.

Customers operator company will charge ppm or mpm when calling access number 09315931590.

Scandinavia: Were after paying 10€ deposit customer receive 1200 calling minutes per month to previously agreed countries from his/hers home landlines.

Mini Europe: Were after paying 12€ deposit customer receive 1200 calling minutes per month to previously agreed countries from his/hers home landlines.

Mini World: Were after paying 15€ deposit customer receive 1200 calling minutes per month to previously agreed countries from his/hers home landlines.

World: Were after paying 20€ deposit customer receive 1200 calling minutes per month to previously agreed countries from his/hers landlines.

Unlimited mobile: Call plan allows customer to call unlimited minutes to landlines and mobile phone numbers in the world call plan. After he/she has registered they’re phone contract with Boor communications Oy, and uses access number 09315931590. In case the customer doesn’t use the access number or doesn’t register their contract Boor Communication Oy is not liable for any possible bills.

Customers Operator Company will charge ppm or mpm when calling access number 09315931590.

 

1.2 Countries included in call plan

Scandinavia: Canada, Denmark, Norway, Sweden, UK, US.

Mini Europe: Canada, Denmark, Norway, Sweden, UK, US, Belgium, Cyprus, France, Germany, Hungary, Ireland, Italy, Luxemburg, Portugal, Slovenia, Spain.

Mini-World: Canada, Denmark, Norway, Sweden, UK, US, Belgium, Cyprus, France, Germany, Hungary, Ireland, Italy, Luxemburg, Portugal, Slovenia, Spain, Australia, Brazil, China, Hong Kong, Iceland ,India, Israel, Japan, Kazakhstan, Kuwait, Malaysia, Malta, Netherland, New Zealand, Poland, Switzerland, Taiwan, Thailand.

World: Canada, Denmark, Norway, Sweden, UK, US, Belgium, Cyprus, France, Germany, Hungary, Ireland, Italy, Luxemburg, Portugal, Slovenia, Spain, Australia, Brazil, China, Hong Kong, Iceland, India, Israel, Japan, Kazakhstan, Kuwait, Malaysia, Malta, Netherland, New Zealand, Poland, Switzerland, Taiwan, Thailand, Argentina, Bahamas ,Bahrain, Brunei, Chile, Costa Rico, Czech, Estonia, Greece, Latvia, Mexico.

 

1.3 Supplementary devices

In order to use service home customer needs supplementary devices (internet phone adaptor or VOIP compatible telephones) that cost either 50€ or 100€. Customer can buy the device from Boor Communication Oy. Boor communication Oy can install the device however the customer is responsible for the device, its protection, security and settings. If for example the device is stolen, broken or disappears customer is not freed from paying the contract payments.
Ownership of the device is transferred from the seller to the customer at the point of exchange. Remote sale ownership is transferred from the seller to the customer when the customer receives the device and does not use his/hers right to return device in 14 days. Or if within the 14 days customer started to use the service. 

 

2. Entry into force and term of the agreement

You should check the agreement or order confirmation to see the date of its entry into force and whether it remains valid until further notice or for a fixed term.

 

3. Responsibility for usage and charges

Boor Communications Oy company is responsible for the service it offers and delivers as specified in the agreement. As a customer, you are responsible for the usage of and charges for your subscription even if you have passed it to another person. Please note that communications services can also be used for ordering other charged services, so you should be extra careful when using the service.

 

4. Usage abroad and in Finnish frontier regions

When abroad, use the service with caution, charges are usually more expensive than in Finland. Find out the prices before using your device abroad in order to avoid any unpleasant surprises

 

5. Information security

The telecommunications company is responsible for the information security of its own communications network and for the information security services it provides. In other respects, the responsibility for the appropriate information security of service usage, devices and software rests with you, so make sure that you protect your device with an information security service and ensure that it is regularly updated. Care in these matters is important, as it may affect liability and compensation issues. Instructions and guidance are available from Boor Communication Oy company.

 

6. Delays and interruptions

Communications services are a complex service, which means that delays or temporary interruptions may occur in the operation or availability of the service even when it is free of defects. Delays and interruptions may result from many different factors. If you experience delays or interruptions in the communications service, refer to Section (Ending the Contract) to see what you should do to protect your rights.

 

7. Changes

The features or applicable terms and conditions of the service may change. Boor Communications Oy reserves the right to change its services and product prices if necessary without informing the customer beforehand.

 

8. Customer service

Customer service opening hours are during working days 10–19 and Saturdays 11–17 from customer service number 09-31590000.

 

9. Definition and Scope of application

For the purposes of this agreement, the following terms have the following meaning:

Customer refers to a consumer customer who concludes or has concluded an agreement on service usage with Boor Communication Oy Company and who purchases services primarily for other than business purposes.

User refers to a person using the service. The user is not necessarily the person who concluded the agreement.

Service refers to the communications services or to the supplementary or content services included in the service portfolio of the Boor Communication Company at any given time.
Boor Communications Oy, Boor Communication, BoorCom or service provider refers to Boor Communications Oy.

 

10. Concluding an agreement

The communications service agreement must be made in writing. The agreement may also be made electronically, provided that the contents of the agreement cannot be unilaterally amended and that the parties will continue to have access to the agreement. The agreement enters into force when the telecommunications company has accepted the order placed by the customer, for example by sending an order confirmation or by opening the service. In order to reach an agreement customer has to provide an ID and pay the required advance payment.

 

10.1 Refusal to conclude an agreement

The telecommunications company is entitled to refuse the customer’s order. Reasons could be.

  • Customer doesn’t pay the advance payment
  • Customer doesn’t provide an ID
  • Foreseeable insolvency or some other equivalent consideration
  • Bad credit
  • The customer’s credit history cannot be adequately established
  • For disturbing telecom traffic using the subscription of a telecommunications operator

 

10.2 Advance payment

Boor Communications Oy requires advance payment for its services. Boor Communication can also require security for its services during the conclusion of an agreement.

 

10.3 Force Majeure

The Boor Communications Oy company is released from its contractual obligations and liability for damages if the contractual performance is prevented or delayed by Force Majeure. Force Majeure refers to conditions which the company could not foresee when concluding the agreement and which are beyond its control. Such conditions include, for example, communications network repair and construction work due to exceptional weather conditions, national state of emergency, industrial action, fire, natural disaster, interruption in the supply of energy, provision of law or a regulation or decision by a public authority, excavation or equipment damage caused by an external party or similar damage, as well as defects in the delivery of a contracting party resulting from any of the above. If fulfillment of the agreement is prevented or delayed for the above reasons, the time allowed for fulfilling the obligation is extended by as much as can be deemed reasonable considering the circumstances.

The customer is released of his/her contractual obligations in case of Force Majeure conditions, including national state of emergency, fire, natural disaster, interruption in the payments traffic and a regulation or decision by a public authority.

 

10.4 The customer’s contribution and prerequisites for delivery

The customer is obliged to contribute towards the delivery of the service and take care of the purchase and installation of equipment and other matters under his/her scope of responsibility. The service provider is obliged to provide the customer with instructions regarding the prerequisites for delivering the service. The delivery can only be made if the customer has taken care of, for example, the following matters:

  • Provision of correct (such as detailed address) and sufficient (such as remote location or difficult terrain) information required for delivering the service;
  • Provision of unrestricted access to the required premises;
  • Availability of sufficient electrical and internal communications network at the delivery address;
  • Adequate and equipment condition and compliance with regulations of the premises under the customer’s responsibility;
  • Official permits required for delivering the service and their costs; and
  • licenses for the software associated with and to be connected to the products; however, the telecommunications company is responsible for providing the license for the software included in the agreed service. The service is deemed as having been delivered when the Boor Communications Oy Company has for its part carried out the necessary actions for making the service available.

11. Service
11.1 Service quality and features

Boor Communications Oy defines the essential quality and features of the communications service it provides in the service description, special terms and conditions of the service or in some other contractual document given to the customer. The type of the service is marked on the front sheet.

 

11.2 License for the service

The customer is entitled to use the services of the telecommunications company in the manner set out in the agreement, general terms and conditions of agreement, service-specific special terms and any campaign terms and user instructions. The telecommunications company looks after its communications network and services in such a manner that the customer can use the service in the agreed way.

The intellectual property rights associated with the services and products of the Boor Communications Oy company belong to the Boor Communications Oys company or to a third party, such as the owner of the software. Boor Communications Oy company grants the customer a limited license for the term of the agreement to the service specified in the agreement and to the machine code versions of and documents for the software delivered pursuant to the agreement. The service and any equipment, software, documents and other materials carrying a license must be used in compliance with the instructions provided by Boor Communications Oy company or a third party, such as the owner of the software, and only for the agreed purpose.

Boor Communications Oy will not accept any responsibility for possible limitations to using the service abroad. Further information is available at Boor Communications Oy customer service.
The service is to be used in such a manner that it does not cause an unreasonable or other detriment or disturbance to the telecommunications company, the operation of the public communications network, other users of the communications network or third parties. The customer must immediately disconnect from the communications network any equipment or software disturbing the operation of the network or the service. If the customer intentionally or in spite of being cautioned by Boor Communications Oy uses faulty or disturbance generating equipment or software, he/she is liable for the damage incurred by the Boor Communications Oy company or a third party and for the costs resulting from troubleshooting.

Service cannot be used for emergency calls. Customer can call emergency calls from his/her phone and their operator.

Customer can end the agreement due to failure or delay in the part of Boor Communications Oy. Boor Communications Oy is not liable to pay the customer or a third party any damages caused by the delay or failure.

 

11.3 Responsibility for use of the service

Boor Communications Oy is responsible for the service it offers and delivers as specified in the agreement. The Boor Communications Oy company accepts no responsibility for material obtained through or with the service, its operation or availability or for the customer’s right to use it, unless it was provided by Boor Communications Oy.

Boor Communications Oy is not liable for any damages caused to the third party. The customer is responsible for ensuring that the material ordered, obtained or submitted by him/her does not cause any disturbance to the network or to other users, jeopardize information security or avail-ability or infringe the rights of Boor Communications Oy or others or violate good practice or authority regulations.

Boor Communications Oy has the right to prevent the use of the service or shut down the customer’s service if the Boor Communications Oy, public authority or a third party shows that the customer has obtained, delivered or conveyed with or through the service detrimental material as described above, or such material has otherwise been made available, or the service has been used contrary to these terms and conditions.

 

11.4 Temporary interruptions and disturbances

Boor Communications Oy doesn’t guarantee uninterrupted operation of communications services because temporary interruptions and disturbances occurring from time to time are inherent in the services. The communications service is not faulty if it operates, in spite of the interruptions, in the same manner as similar communications services in general.

 

11.6 Maintenance and servicing
 

Boor Communications Oy maintains its communications network and services so that the agreed service is available to the customer. Boor Communications Oy is responsible for its com-munications network and the services it provides. Short interruptions and disturbances may be experienced in the service during repair and maintenance work; these shall not be considered as faults or delays.

 

11. Payment Methods

12.1 Card payment

Card payment happens safely through SSL (Secure Socket Layers) Protected payment form. Boor Communications Oy doesn’t save any information from the payment card. Boor Communications Oy doesn’t have an access to card information. Service provider (Credit card service provider) uses international Verified by Visa and Mastercard secure code-verifying services. Those are used to identify the identity of the card holder.

Finnish Webpayments Plc is an internationally operating payment service provider specialised in ePayments.

Payments with Visa, Visa Electron or MasterCard:

If you want to pay with Visa, Visa Electron or MasterCard cards, acts Boor Communications Oy Company only as the marketer of services and products and delivers the products to buyers. Suomen Verkkomaksut Oyj is responsible for reclamations.

Suomen Verkkomaksut Oyj acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the customer and Suomen Verkkomaksut Oyj. The seller is responsible for all deal related obligations. Suomen Verkkomaksut Oyj is also the payment recipient.

Suomen Verkkomaksut Oyj Business-ID: FI2122839 Innova 2 Lutakonaukio 7 FIN-40100 Jyväskylä Telephone: +348 207 181830

Netbanks:

Suomen Verkkomaksut Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

 

12.4 Bank transfer

Customer can make a bank transfer to Boor Communications Oy’s bank account if customer does not have facilities to use online banking or card payment.

 

13. Processing Customer Information

Boor Communications Oy may process customer information for various reasons, including customer relationship management, development of services, and marketing in the manner described in the file description valid for the customer register at any one time. The information may only be given to other parties in the presence of the legal prerequisites provided by law.

The customer has the right to prohibit Boor Communications Oy from using or disclosing any of his/her details for direct advertising, telesales or other marketing purposes, to an address service or to marketing surveys and opinion polls.

 

14. Amendments to the terms and conditions of agreement

Boor Communications Oy company has the right to amend the terms of agreement, the features of the service and charges, without informing the customer beforehand.
Boor Communications Oy has the right to amend the terms and conditions, service features and charges of an agreement valid until further notice to the customer’s detriment in a manner that does not materially change the entire contents of the agreement, when such an amendment is caused by

  • Corporate or business restructuring;
  • Changes in essential production costs or structures;
  • Changes due to services provided by third parties, such as the expiry or amendment of a service agreement;
  • Discontinuation of the production of a Boor Communications Oys service or its feature; Changes in interconnection traffic practices;
  • Development or modernization of services or communications networks, such as replacement of obsolete technology;
  • Protection or development of the privacy or financial security of the customer or customer groups;
  • Technical system reforms; Material unforeseen changes in traffic volumes or profiles;
  • Substantial and permanent changes in the market situation or demand for the service;
  • safeguarding the continuity of operations, such as preparations for exceptional circumstances or the maintenance, development or alteration of data protection or information security.

If the change requires, due to an unforeseen reason beyond Boor Communications Oys control, modifications to be made to the customer’s devices or software and the customer wishes to continue using the service, the customer must effect such modifications at his/her own cost.

 

14.1 Expiry of the agreement

Notice of termination the agreement is valid until further notice, unless otherwise agreed. The customer may terminate a communications service agreement valid until further notice by giving two (2) weeks’ notice either orally or in writing.

A fixed-term agreement cannot be terminated with effect in the middle of its term. Customer can end the agreement due to delay or faulty that is caused by Boor Communications Oy. Ending the contract is valid only in the service or product affected by the delay.
The telecommunications company is entitled to discontinue the provision of a service or feature covered by an indefinite or fixed-term agreement. In such a case, the customer has the right to terminate the agreement with immediate effect.

 

15. Delays and faults

The delivery of a communications service is deemed delayed if the service was not delivered at the agreed time and this was not attributable to the customer or to a factor under his/her responsibility. When the delivery time has not been agreed upon, the delivery is delayed if the service has not been delivered within reasonable time after the service agreement has been concluded.

The following will not be considered faults:

  • Defects in the service caused by an act or omission of the customer or another person using the service, or by a factor under the responsibility of the customer or another person using the service;
  • Defective condition of the terminal device or internal communications network; or
  • Occasional and short interruptions in service.

 

16. Disputes

The customer is entitled to file lawsuit against the Boor Communications Oy the district court of either his/her or the telecommunications company’s domicile. The Boor Communication Company must file any lawsuit against the customer at the district court of the customer’s domicile. The customer also has the right to submit a dispute regarding the agreement to the Consumer Disputes Board. The decisions of the Consumer Disputes Board are, by their nature, recommendations.

In order to use delay and faulty clause customer has to inform the service provider in reasonable time after the service is provided or fault has been recognized.

 

17. Rescinding the agreement

The customer may rescind an agreement due to the telecommunications company’s delay or defect if it constitutes a material breach of agreement. The agreement can only be rescinded with respect to the service that is affected by the delay or defect.
The customer has primarily the right to demand that Boor Communications Oy Company remedy a fault or redeliver a defective performance. The Boor Communications Oys Company is not, however, obliged to remedy a fault if this would cause unreasonable costs or unreasonable inconvenience.

 

18. Other terms and conditions

The contents of the agreement are determined by the actual agreement document and its appen-dices. In case of discrepancy between the agreement documents, they take the following order of precedence:

  • The agreement and any campaign terms;
  • The service-specific special terms;
  • The price list; and
  • The general terms and conditions of agreement.

The invalidity of an individual clause of the agreement will not render any other clauses invalid. The agreement is governed by Finnish law.

 

19. Validity of the terms and conditions

These terms and conditions are valid from 01.01.2013 until further notice. These terms and conditions supersede Boor Communications Oy’s General Delivery Terms for Consumer Customers concerning Services that entered into force on 28.06.2009. These terms and conditions are also applied to agreements concluded before their entry into force as of 20.03.2013.